John Erskine
Director of Studio Services, NCsoft

John Erskine has been in charge of NCsoft North America's Studio Services operation since 2001. He came to the company with an extensive background in service and support operations both inside and outside the game industry and has worked on more than twenty online games in various roles. John's expertise has been central to both NCsoft's highly regarded support teams and his expanding role at NCsoft. As Director of Studio Services, he oversees the operation of such organizations as Game Support, Customer Service, Localization, Quality Assurance, and Community Relations.

Lecturer: An Integrative Approach to Studio Services – Managing QA, Support, Localization, and Community for Your Game, Tuesday, 5:00 PM, Salon F